Box Zen Price Match Guarantee

Find a cheaper custom box with your logo somewhere else? Don't stress. Find Price Match Guaranteed Zen!

Box Zen prides ourselves on having low prices and high-quality shipping boxes. We value you as a customer and want to make sure you get the best price and best customer service possible. That's why we have our price match policy. 

What qualifies for price matching (total price for product and shipping)?

  • Identical product (one of our 5 stocked products with your company logo)
    • Must be similar in specs, including gauge or ECT, color and dimensions, ink type, and printing style. We only price match Regular Slot Container (RSC) boxes currently. 
    • Delivery location must be within lower 48 states within the contiguous United States 
    • Similar printing specs for logo (e.g. size, color, artwork, etc) 
    • Must be one of our in-stock shipping boxes with your company logo included
  • In-Stock and Available 
    • We match prices with Uline, Lumi, Arka, Packlane, BoxUp, EcoEnclose, Packwire and FedEx.
    • If you find a different location with a cheaper price, let us know and we may still match it
  • Not listed on our Exclusions List, which includes:
    • International, Hawaii, Alaska and any US Territory 
    • Exclusions apply including, but not limited to, holiday promos, quantities under 25 or over 1000, and excludes mullen-based tested products

What should you do if you find a cheaper price (valid for 15 days after purchase)? Email djaros@prattindustries.com with a snapshot of the competition and link to the item. Confused about price matching still? Send us an email! We'll be able to help you out. 

 -------------------------------------------------------------------------------

More questions about our price match policy? Here's our detailed list of FAQs.

How do I request a price match from Box Zen?

When making a purchase, or during the return and exchange period, price match requests from Box Zen are handled via phone. Please email djaros@prattindustries.com for a Box Zen price match request. Please tell us about the lower price that is still in effect that you want Box Zen to price match. Box Zen will then review and verify the price match request. A price match request after a purchase from Box Zen can be requested either by the person to whom the product was shipped or by the person who was billed for the purchase.

How do I show "proof" of price?

The best way to show proof of price is to notify us of the website address of the designated major online retailer. We may check the website address of the designated major online retailer to verify the lower price and availability of the item.

Are competitors' services eligible for price matching?

No. Due to the differences in services being performed, Box Zen does not match competitors' service prices.

How does your price match policy apply to pre-orders and backorders?

It will not apply in these situations.

How does your price match policy cover an item scheduled for delivery from Box Zen?

If the price of an item drops at Box Zen at any time before its scheduled delivery date, we will refund 100% of the difference, including tax.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a qualifying competitor will advertise a product in ads and on its website as having limited quantities in stock. If the item is out of stock or the competitor has advertised as limited quantities of an item, it is not eligible for price matching. Likewise, if Box Zen has a product that is advertised as being limited in quantity it will not be eligible for price matching. 

Is the price match policy different Internationally?

Only applies to domestic (lower 48) pricing at this time.

Does Box Zen price match "free gift with purchase" offers?

No. Box Zen does not price match "free gift with purchase" orders. This includes a free gift card with purchase offers.

Does Box Zen price match offers with financing?

Box Zen does not match competitors' financing offers. Box Zen also does not price match to a competitors' price that can only be received when using the competitor's credit card.

Does Box Zen match competitors' trade-in value and offers on trade-in products?

No. Box Zen does not match our competitors' trade-in value and offers on trade-in products.

How does the Price Match Guarantee apply to coupons?

Box Zen does not match competitors' coupons. Also, customers can either use a coupon or price match to a lower price, but not both. Box Zen does not allow a coupon to be used on a product that has a price match guarantee.

What does the "sale price" represent?

Our sale price represents the price you'd pay at some of our online competitors listed for our price match guarantee above.

Did you do a competitive price analysis?

We did, and below is the results of that pricing comparison for the 8x8x8 box (completed April 2019). If there's a difference, please email us at hello@boxzen.io so we can update the chart.